Orbital Matrix

At Orbital Matrix, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identity Information: Date of birth, passport details, nationality (when necessary for booking travel services)
• Payment Information: Credit/debit card details, billing address, bank account information
• Travel Preferences: Accommodation preferences, dietary requirements, travel interests
• Special Requirements: Health information relevant to your travel (e.g., mobility issues, allergies, medical conditions) that you choose to share with us
• Account Information: Login credentials, account settings, booking history

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Technical Information: IP address, browser type and version, operating system, device information
• Usage Information: Pages visited, time spent on pages, links clicked, search queries
• Location Information: General location based on IP address

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as airlines, hotels, and other travel service providers
• Payment and delivery service providers
• Advertising networks and analytics providers
• Social media platforms, if you choose to link your social media accounts

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing Our Services

• Processing and confirming your travel bookings
• Managing your account and relationship with us
• Providing customer support and responding to inquiries
• Facilitating payments and refunds
• Arranging travel documentation and itineraries

2.2 Improving Our Services

• Analyzing website usage to enhance user experience
• Developing new products and services
• Conducting surveys and research
• Troubleshooting technical issues

2.3 Marketing and Communication

• Sending promotional offers and newsletters (if you have opted in)
• Personalizing content and recommendations based on your preferences
• Communicating important updates about your bookings or our services

2.4 Legal and Security Purposes

• Complying with legal obligations
• Detecting and preventing fraud, security breaches, and other potentially prohibited or illegal activities
• Enforcing our terms and conditions
• Protecting our rights, property, or safety, or those of our users or others

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (airlines, hotels, tour operators, transportation companies)
• Payment processors and financial institutions
• Customer service providers
• IT and system administration service providers
• Marketing and analytics partners

3.2 Business Partners

We may share information with business partners to offer you certain products, services, or promotions.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request that we correct inaccurate or complete incomplete information
• Erasure: The right to request that we delete your personal information in certain circumstances
• Restriction: The right to request that we restrict the processing of your information in certain circumstances
• Data Portability: The right to request that we transfer your information to another organization or directly to you
• Objection: The right to object to our processing of your personal information
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Managing Cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to accept or decline cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

8. International Transfers

We may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we ensure appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

9. Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within 30 days.

12. Complaints

If you are not satisfied with our response to your concern or believe that we are processing your personal information not in accordance with the law, you have the right to lodge a complaint with the data protection authority in your country of residence.

For UK residents, you can contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.